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FAQ

What if there are missing or incorrect products received in my order?

For missing or wrongly shipped items, please contact us at support@pinkcess.com. Please quote your Order # and provide us with a proof. We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.


How do I know that my orders has been submitted successfully?

You will receive an email confirmation containing the Order Number and details of your purchase.


How to change my items just ordered?

Amending your order is allowed 24 hours before 11:59 pm on the next day, as our processing time is usually 24-48 hours. Once it is gone past that time and order has been shipped out, we can't change your order. To change, you may contact us via email at support@pinkcess.com


When can I expect to receive my order shipment?

All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 8-16 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.


What are your shipping rates?

It's free, depending on which method you choose!


How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.


What is your cancellation policy?

Cancellation of order is allowed 24 hours after putting through the order on. After that time, cancellation will no longer be accepted. You may contact us via support@pinkcess.com to request for cancellation.


Is ordering online secure?

Yes. We take the most care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.


Is it safe to use my credit card on pinkcess.com?

To ensure a safe payment procedure, pinkcess.com uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.


Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.