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Home / User Agreement

User Agreement



1. General

Thank you for visiting the PINKCESS website (the "Site"). Access to and use of the products and services (collectively, the "Services") of the Site are made available to you (collectively, the "Customer" or "you") in accordance with the following terms and conditions (the "Terms of Service") set by PINKCESS (collectively, "PINKCESS", "we", "us"). These Terms of Service outline your rights and responsibilities as the Customer of PINKCESS. In accessing and/or using the Site, you agree to be bound by all of the Terms of Service.

PINKCESS reserves the right to add, delete or modify any of the terms and conditions, policies and agreements contained in this Terms of Service at any time and in its sole discretion by posting a change notice or a new agreement on the Site. If any modification is deemed unacceptable to you, you can choose not to access and/or use the Site. Your continued use of the Site will constitute your binding acceptance of the changes of the Terms of Service. Please visit this page regularly to ensure you are aware of the changes we may have made to the Terms of Service.

In order for PINKCESS to efficiently and professionally serve our Customers' needs and to insure every incoming correspondence is properly documented, please submit all inquiries to PINKCESS via email. Inquiries will be confirmed to you within minutes and responded to within 24 hours as long as your order number or the word "PINKCESS" is placed in the subject line of your email, and only if it is successfully delivered to our official email correspondence address, support@PINKCESS.com. In case of dispute between the Customer and PINKCESS, we reserve the right of final decision.



2. Account Registration

The Customer is required to register an account to access some of the features of the Site. By registering an account with us, you agree to submit information that is true, current and complete. PINKCESS Services are provided to individuals who are more than 18 years of age or minors aged between 13 and 17 who have parental permission to open and maintain an account. By declaring your agreement at the time of registration, you confirm that you have the ability to enter into any and all transactions on the PINKCESS website and accept full responsibility for any activities conducted through your account.

You are responsible for keeping your password safe and secure. If you notice any suspicious activities and/or a security breach involving your password, you agree to notify us immediately. PINKCESS is not and will not be responsible for any loss or damage arising from your failure to comply with this regulation.



3. Privacy

We highly value and respect the privacy of our Customer. Please visit our Privacy Policy to review how PINKCESS gathers and uses your information. Your continued use of this Site also indicates your acceptance of the terms outlined in our Privacy Policy.



4. User Conduct & Prohibitions

The Customer agrees NOT to use this Site for any unlawful purposes. Failure to comply, PINKCESS reserves the right to report any such breach of misconducts to law enforcement authorities at any time and in its sole discretion.

4.1. Commit a criminal act by tampering with or hacking into any aspect of the Site
4.2. Attempt to meddle with or affect the performance or functionality of any computer systems and facilities of the Site
4.3. Upload or transmit any virus, worm, code, trojan, or any files or programs designed to damage, corrupt or gain unauthorized access to the Site and the Services
4.4. Send any kind of unsolicited advertising or messages to anyone, known as "spam"
4.5. Infringe upon the copyright of PINKCESS or anyone else's propriety rights, trademark, trade name or logo on the Site
4.6. Initiate or encourage any communications that may be considered unlawful, offensive, abusive, threatening, vulgar, obscene, profane, defamatory, racist, hateful or otherwise objectionable

PINKCESS will not be liable for any loss or damage caused by or allegedly caused by denial-of-service attack (DoS), distributed denial-of-service attack (DDoS) or malicious software or viruses that may infect your computer or any electronic devices as a result of your use of the Site, including but not limited to any materials found on the Site and/or any third party sites linked to it. You understand your use of the Site and access to these third party sites is entirely at your own risk and are provided without warranty implied.



5. External Links & Third Party Websites

The Site may contain links to other third party websites or resources on the Internet that are not managed or operated by PINKCESS. We do not have control over the materials found on any such sites. If you decide to access these sites, you acknowledge that you do so at your own free-will and agree to accept full responsibility for any loss or damage you may suffer in connection with your use of them. You further agree to release PINKCESS from any and all liabilities that may arise from your use of any external links contained outside of this Site.



6. Intellectual Property Rights

All content on the Site including text, graphics, images, audios, videos, multimedia files, trademarks, logos and service mark are wholly owned by or licensed to PINKCESS. Any content supplied to you on the Site remains the property of PINKCESS and/or its licensors, and are protected by international intellectual property and copyright laws. The Site is solely for your own personal use. You are not permitted to copy, extract, display, publish, distribute, sell or reproduce any content whatsoever made available to you on the Site without the express written permission of PINKCESS.

You also guarantee, warrant, and certify that you will not infringe upon or unlawfully, wrongfully, or improperly use any trademark, trade name, service mark, or copyright owned or claimed by another party. You further guarantee, warrant, and certify that to your full knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any trademark, trade name, service mark, copyright formerly or currently used by you in connection with the services rendered by PINKCESS. You hereby indemnify, defend and hold PINKCESS harmless from and against any and all liabilities, costs or expenses which PINKCESS might incur arising from or relating to your infringement upon, or unlawful, wrongful, or improper use of a trademark, trade name, service mark, or copyright owned or claimed by another party.



7. Photos, User Submissions & Comments

Copyright of all images, or otherwise any comments posted or submitted to PINKCESS whether on the Site, blog or through any form of social media channel, belong to the Customer. You are fully responsible for the consequences of publishing any original content to the Site and you acknowledge that you accept any risks that may arise based on any such submissions. PINKCESS will not be responsible for any loss or damage to anyone by reason of, or in any manner growing out of, any content or materials posted by the Customer or a third party.

However, by submitting photos, comments or reviews to PINKCESS, you agree to grant us a royalty-free, irrevocable, licensable and transferable right to use, modify, feature, distribute or otherwise reproduce derivative copies of any submissions on the Site and/or for future promotional or commercial purposes at any time and in our sole discretion. All such submissions shall subsequently become the exclusive intellectual property of PINKCESS.



8. Acceptance of Orders

In order to place orders with PINKCESS, you must be over 18 years of age and be in the possession of a credit card authorized by licensed bank or a valid PayPal account to make proper transaction. You further warrant and guarantee that all details you provide to us at the time of an order placement are correct and accurate, that you are the authorized owner of the credit card or PayPal account used to place such order. PINKCESS is not and will not be liable for any loss or damage from your failure to meet this condition.

All orders are subjected to availability of stock and confirmation of the order price. Once an order has been made, you will receive an email confirming the receipt of your order. This email confirmation, however, does not constitute our acceptance of your order nor confirm our offer to sell. Your order will only be accepted when your payment has been verified and approved by us. PINKCESS reserves the right to not accept and/or refuse an order in its absolute sole discretion even if the order has been confirmed. If we cancel an order, our Customer Service representatives will inform you as soon as possible and you will receive a full refund through the method of payment you used to place the order.



9. Pricing

Prices shown on the Site are listed in U.S Dollars (USD). However, as PINKCESS is a Hong Kong based company, your final order total will be processed in Hong Kong Dollars (HKD) amount, which will then be converted to your local currency by your card issuing bank. In addition to the exchange rate, you may be charged with foreign conversion charges and fees (less than 3% usually), which may increase the overall cost of your purchase. We recommend that you check with your bank or credit card issuer for the foreign conversion charge rate.

Whilst we endeavor to ensure that all product prices, descriptions and/or availability details listed on the Site are accurate, occasionally there may be typographical or human errors. We do not warrant nor guarantee that the content on this Site is error-free or current and reserve our right to rectify any errors or inaccurate omissions on the Site at any time without prior notice. In the event that an error is found in the price of any items that you have ordered, we will inform you at once and present you the option of either reconfirming or cancelling your order based on the correct price. If we are unable to reach you, your order will be automatically cancelled. Note, if you do cancel but have already been charged for your purchase, we will issue a refund in the amount of the charge to you through the same transaction method used to make the original purchase.



10. Payment

PINKCESS accepts Visa, MasterCard and American Express credit cards and PayPal payment.

To create a safe and hassle-free online shopping experience for our Customers, our payment processes follow the stringent international security standards imposed by the Payment Card Industry. All credit card numbers and submitted data are fully encrypted. Alternatively, you can use PayPal to checkout with your credit card. You can still pay through PayPal without a PayPal account. By placing an order with us, you agree to release PINKCESS from any loss or damage you may suffer if a third party procures unauthorized access to any data you submit when using our Services.



11. Returns

PINKCESS offers a 30-day return policy for any items that are deemed defective or faulty. "Defective" or "faculty" is hereinafter defined as a material manufacturers flaw in the product itself or a material error in the imprinting or embroidering of the product. The product eligible for return must be in its original state, that is unused, unwashed, undamaged and with original tags and packaging attached. Please note that shipping charges are not refundable.

If you receive a defective or faulty product, a claim can be made via email to support@PINKCESS.com. This claim is to be submitted within 5 working days of the products receipt by the Customer and must be received by PINKCESS within 30 days from the original date of order, regardless of which types of shipping service you select. A Return Authorization number and return address will be provided to you once the claim has been received and processed. Please note you will be requested to fill out a form addressing your reason(s) for returning the product. To learn more about how to make a successful return, visit our Return Policy page.



12. Shipping & Delivery

PINKCESS partners with recognized and reputable national & international shipping carriers to ensure your parcel arrive safely at your doorstep. Unfortunately we do not currently offer overnight shipping on a local or global basis. All shipping times are within the control of the respective carrier and therefore are not guaranteed by us. PINKCESS will not be responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these matters. For more details on shipping & delivery, visit our Shipping page.



13. Order Shipping & Tracking

For regular airmail shipments, they should take approximately 8-15 business days for deliveries to USA and Canada. For shipments to other countries, transit may take longer due to shipping delays and increased security checks with international customs. Delivery dates are not guaranteed and may incur additional transit time due to unforeseen delays with the shipping service provider or extreme weather conditions.

Tracking service is not available for orders made via regular airmail shipment. However if you opt to ship with an express courier service (e.g. FedEx), you can track its progress using the tracking link provided in your order invoice. We will send you an email notification within 24 hours of your package being dispatched.



14. Disclaimer of Liability & Warranty

All content or materials presented on the Site are provided without any guarantees or warranties to its accuracy. You acknowledge and agree that your use of the Site shall be solely at your own risk. To the fullest extent permitted by law, PINKCESS and its employees, officers, agents, directors, licensors, suppliers, distributors, contractors or operators, hereby exclude any and all liabilities or warranties in connection with the Site and your use thereof. PINKCESS further makes no warranties on the completeness or accuracy of the content of any sites linked to the Site, and disclaim any and all liabilities or responsibilities for all losses, damages or injuries of any kind which is in any way, directly or indirectly, connected with the Customer's use of this Site, our Service and any third party links or any materials posted on the Site thereon.

Any submissions or opinions expressed by anyone or with whom PINKCESS is associated with, including without limitation, designers, artists, affiliates, companies or third parties, whose designs or artworks are sold on the Site through the products we provide, are their own. PINKCESS assumes no responsibility and/or support for any such opinions.



15. Indemnity & Waiver

By accessing and/or using this Site, you agree to indemnify and hold harmless PINKCESS and its employees, officers, agents, directors, licensors, suppliers,distributor, contractors or operators, from and against all claims, liabilities, damages, losses, expenses arising or resulting from your breach of this Terms of Service, as well as your use of the Site or any other acts or omissions made by you or other individuals using your account.

If you breach the Terms of Service and no immediate action is taken, we will still be entitled to exercise our rights anytime in any other situation where you fail to follow these terms and conditions. Any waiver of the breach of this Terms of Service must be authorized in writing and signed off by PINKCESS.



16. Termination

PINKCESS may terminate or suspend your account and/or access to all or part of the Site without prior notice, for any conduct that we believe is in violation of any applicable laws and/or is harmful or detrimental to PINKCESS, its licensors or affiliates.



17. Notice

PINKCESS may deliver notices to you by means of electronic mail, a general notice on the Site or by post. By the same token, you may send us notice at any time by means of electronic mail or by post to this address: Unit 911, New City Center, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong



18. Governing of Law

These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (HKSAR). You acknowledge and agree that the courts of HKSAR will have exclusive jurisdiction in relation to any claim or dispute associated with these Terms of Service. Lawful action may be taken against you if you breach this Terms of Service.