Charm and Charisma with our Skater Dresses    Use code: CHARMER
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Home / Help

Frequently Asked Questions

ORDERING


So I am new here... how do I make an order?

Once you've picked that perfect design to go with your apparel... just click Add to Cart. Whenever you're done shopping, click on the trolley icon at the top of the page to view your items in your shopping cart. Then just click on Proceed to Checkout when you're ready and fill in your details! .



Is it here yet? Is it here yet? How do I track my order?

Worry not! As soon as production finishes, we will drop you an email to tell you the order is on its way! If you have chosen registered shipping or FedEx delivery then we will include an order tracking link.



Changed my mind after ordering something... can I change it?

Chuck us an email at support@pinkcess.com and we will try sort it out for you. But don't forget to let us know about it ASAP because once production starts, it's too late! Quote your order number so that we know who you are.



I don't shop online often... is it safe to buy stuff from Pinkcess?

Not a worry! Our website is as safe as online shopping comes. Payment is secured through something called Norton Secure and McAfee Secure who catch the bad guys of the internet. You are safe with us! Pay either using PayPal or credit card, both of these will cover your back against fraud.


OUR PRODUCTS


So I am new here... how do I make an order?

Once you've picked that perfect design to go with your apparel... just click Add to Cart. Whenever you're done shopping, click on the trolley icon at the top of the page to view your items in your shopping cart. Then just click on Proceed to Checkout when you're ready and fill in your details! .



Is it here yet? Is it here yet? How do I track my order?

Worry not! As soon as production finishes, we will drop you an email to tell you the order is on its way! If you have chosen registered shipping or FedEx delivery then we will include an order tracking link.



Changed my mind after ordering something... can I change it?

Chuck us an email at support@pinkcess.com and we will try sort it out for you. But don't forget to let us know about it ASAP because once production starts, it's too late! Quote your order number so that we know who you are.



I don't shop online often... is it safe to buy stuff from Pinkcess?

Not a worry! Our website is as safe as online shopping comes. Payment is secured through something called Norton Secure and McAfee Secure who catch the bad guys of the internet. You are safe with us! Pay either using PayPal or credit card, both of these will cover your back against fraud.


PAYMENT


Love this item. Shut up and take my money! How do I pay?

You can pay for your precious cargo using either PayPal or credit card. We take Visa and MasterCard. All you have to do is fill in your details at the checkout.



I see the prices... but what currency are the prices in?

Everything you see is in US dollars by default, but you can change that to your local currency from the drop-down button at the top!



I am new to 'coupon codes'... what are they and how do I use them?

Add them to your favorite words list! Coupon codes are used in many of our promotions. Enter a coupon code at the checkout and the promotion discount will apply to your bill!



I found two great coupon codes I want to use... can I use both of them at the same time?

No, only one code can be used at a time.



My mother always taught me to watch out for sneaky "hidden charges"... are there any of those here?

Nope. What you see shown is what you pay for. You won't pay for anything other than the item and shipping.


SHIPPING


How much do I need to pay for shipping?

Depends on what you buy! Different items have different weights. The heavier the items, the more shipping costs! Also depends where you live of course.

Standard Shipping:
Delivery time: 8-14 business days
Tracking: Not available
Cost: Order total of $50 or below, requires $10 shipping fee. Over $50 for Free


Registered Shipping:
Delivery time: 8-14 business days
Tracking: Full tracking via Hong Kong post and your local postage courier
Cost: An additional $5.00 required


FedEx Shipping:
Delivery time: 2-4 business days
Tracking: Full tracking via the FedEx website
Cost: Order total of $100 or below, requires $30 shipping fee. Over $100 for Free



Do you guys ship to my country?

Unless you are living somewhere like... North Korea (no offence), chances are yes! We ship internationally around the world.



Oops... I entered the wrong shipping address. Can I change it?

Quick! Contact our CS team at support@pinkcess.com so they can change your order destination before it gets shipped to someone who's about receive an unexpected gift!



Can't wait to receive my order! How long will it take to get here?

Production takes no more than a few days. Then it's straight to shipping which takes 7-12 days, sometimes less! But if you really can't handle the wait, you can go for FedEx shipping - it takes just 4-6 days to get to you, depending on where you live!



I heard there is something called "free shipping"?

Yes, we sometimes ship your order to you for free, usually for special promotions and offers only though.



I'm losing sleep over the wait. How can I keep track of my order?

If you chose the registered shipping or FedEx options, we will give you a tracking link via email once your precious cargo has been dispatched. For standard shipping, right now there is no tracking yet.



What about the local customs fees and taxes in my country?

You will need to pay for any customs fees or taxes in your country for your order. Remember that those fees don't go to us and we can't control what your country charges you.


CONTACTING PINKCESS


I still have not received my order and I'm getting anxious... help please?

Try to keep yourself together! But if the estimated delivery time has passed, you can get a hold of our CS team at support@pinkcess.com and see what's up!



How do I get hold of someone from Pinkcess to speak to?

You can hit us up via email, telephone, or live chat! Click here for our full contact details.


EXCHANGE & RETURN


I don't want this item anymore... can I return or exchange it?

We let peeps make returns & exchanges only if there are problems with the quality of the item. So if you are not cool with the quality of your order, send an email to support@pinkcess.com and our team will see if it qualifies for a return!



Tell me in simple steps how I can return an item!

Email our CS team at support@pinkcess.com telling them your order number, problem with the product, and whether you want a return or exchange. They will guide you through and sort everything out for you!


USER ACCOUNTS


I think I forgot my password...?

Oh really... just click on Forgot Password on the log-in page and tell us your email. We will shoot through an email in no time (though sometimes it may end up in your junk/spam box).



Can I change my account details?

Hop over to My Account and click on Update Profile to change your details.



Um... how do I sign up for or opt out of newsletters?

Just click on Newsletters under My Account and you can choose to bail out or hop back in at any time!


FOR DESIGNERS


What is the ideal image size to upload for my design?

Click here to see the list of recommended image dimensions for our products.



I've got this great idea for a design. How do I upload it?

Simple. Make an account, browse to the item that you want to make the design for, and click on Design My Own. You will be taken to the Silverlight editor to add your design (graphic file) on the apparel. Click on preview and if you are happy with what you see, hit Publish & Earn! Then fill in the details like design name and markup price, and you're done!



People get paid for making designs on Pinkcess you say...? How much?!

You don't mess around do you? Alrighty then, casting the excruciating math aside, as a PINK artist you will earn a 15%-20% provision for each product sold with your designs. That's right, up to a whopping 20% commission per sale!

Hear hear don't strain yourself, take a look at our product selection and the profit margin you will receive in the table below.

Product Range Your Profit

Tops  
Crop Top $6
Crew Neck Crop Top $6
Tank Top $6
Racer Back Crop Top $6
Spaghetti Strap Top $6
Spaghetti Strap Bra Top $5
Women's Coolmax Tee $7
Women's Sports Tee $7
Women's Hoodie $15
Women's Zipper Hoodie $15
Women's Sweatshirt $15
Long Sleeve T-shirt $5
 
Dresses  
Bodycon Dress $10
Skater Dress $10
Reversible Skater Dress $15
Long Sleeve Bodycon Dress $10
Long Sleeve Nightdress $8
Short Sleeve Bodycon Dress $10
Short Sleeve Skater Dress $10
Sleeveless Dress $10
Sleeveless Satin Nightdress $10
 
Skirts  
Bodycon Skirt $8
Skater Skirt $8
Mini Skirt $8
A-Line Skirt $8
 
Swimwear  
Bikini Set $15
Bikini Top $10
Bikini Bottom $6
 
Others  
Leggings $5
Capri Leggings $5
Cropped Leggings $5
Winter Leggings $6
Skinny Shorts $5
Tights $5
Basketball Jersey $5
Basketball Shorts $5
Onesie Jumpsuit $20
Onesie Jumpsuit with Hood $20
Full Body One Piece Jumpsuit $20

From time to time we treat customers to discounts and seasonal sales which bring slightly different commission rates which you can read about below.



What designs are accepted on Pinkcess?

We are creative maniacs just like you so feel free to create your design in any way you like. Just two things though... everything must be your original work, and no offensive or inappropriate materials.



How do I use the Ajax Design tool?

The Ajax tool lets you upload ready-made graphics and apply them on our apparel.


  • Click on Add Image to upload your graphic file for the clothing design.
  • JPG or PNG files are accepted. PNG file transparency is supported.
  • Upload your design for each part of the apparel (e.g. front, back, straps, etc.)
  • Click on the clothing part to resize or reposition the graphic.
  • When you are done, click Review & Add to Cart
  • On the next page click on Publish & Earn if you are satisfied with your product. Size and quantity can be disregarded here.
  • Click on the name of the store you opened to finish up.


How do I use the Advanced Silverlight Designer tool?

The Silverlight Designer lets you upload and apply ready-made graphics to apparel and also provides more editing options such as shapes and text on top of the basic options

  • Click on Upload Photos on the right.
  • Add your graphic file(s) to Silverlight. You will need to create a new Album if it is your first time.
  • Drag your uploaded images from the Album to the area you want to apply them on.
  • If you do not have pre-made graphics to upload as your clothing design, you can use the built-in functions at the top right to add backgrounds, shapes and decorations. Make your own patterns and designs on the spot!
  • Click once on the item to resize, reposition or modify your graphic, background, shapes...
  • When you are all done, click on Preview & Add to Cart at the top. Enter a project name. Any name will do as this will not be displayed publicly. Click Save.
  • If your image DPI is too low you may be asked to change it before proceeding. Different products have different recommended DPI values.
  • On the next page 'Review Product', click on Publish & Earn if you are satisfied with your product. Size and quantity can be disregarded here.
  • Click on the name of the store you opened to finish up.


How do I modify my existing product designs?

Click on My Account at the top right after logging in and click on All Stores from the left menu. Inside All Stores click on Product List. This brings you to a list of all your product designs each with the options Design, Edit and Remove below it.

  • Design to modify your design with Ajax Design tool or Silverlight Designer
  • Edit to add or change name, keywords, description or Instagram tags for your product
  • Remove will delete your product from PINKCESS. Be careful, this step is irreversible.



What if my design still does not appear in COLLECTION after 72 hours?

Generally all designs are checked and approved by our team within 72 hours after submission, unless it does not meet our standards of quality. If your design does not appear in COLLECTION after 72 hours, please send us an email via support@pinkcess.com



How and when do I get paid?

We send payments to designers through PayPal. Enter your PayPal account email on your Payee Information page and when your profits reach the "minimum amount" you set we will transfer the money to your PayPal account. You can check how much profit you have made so far on the Sales Report page in My Account. Transfers are made on the first working day of each month.



How much do I get when people buy my design at a discount?

When peeps buy your designs under a special promotion or discount, both you and PINKCESS will take in a little less.

  • Whatever percentage your design was discounted by, then whatever percentage less commission you will get.

Say the original price of the order was $50, but it was discounted down to $40. This adds up to a 20% off discount for the customer, so you will get 20% less commission than you originally would have. This rule applies to bundle sales and bulk discounts too.

  • This is how things always roll when it comes to discounts and commissions, except for very special cases when we go crazy and customers pay less than 50% of the original price. Then commission will be reduced by 90%.
  • If it is a bulk discount order where the first item gets one discounted price but items following get another discounted price, then the bigger discount will be used for reducing commission.

For example, the original price of tank tops is $30. If there is a promotion where the first tank is $18 (40% off) and the second tank onwards is $15 (50% off), then your commission will be reduced by 50%.